|Number of Incidents||2||10||Unlimited|
|Response Time||2 business days||1 business day||1 - 5 hours|
This level of support is provided for free via the public NServiceBus discussion group on Yahoo. While most questions do get answered in a timely manner, there is no guarantee on when it will be answered.
This level of support is provided via a separate Google group open only to paying customers. Questions are guaranteed a response with 2 business days.
While it is possible to email this Google group to open a support incident, all members of the group can see incidents and responses from other members.
This level of support provides customers with a private support channel with NServiceBus support staff, with incidents guaranteed a response within 1 business day. No other customers can see incidents or responses from other customers.