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NServiceBus Annual Support

NServiceBus offers various support options which differ in their number of incidents, SLA and phone support.
Choose your preferred option from the list below:

View the Support Agreement via HTML   or   PDF

Bronze Silver Gold
Number of Incidents 2 10 Unlimited
Response Time 2 business days 1 business day 1 - 5 hours
Email Support Yes Yes Yes
Phone - - Yes
Cost $500  $2,500   Contact Us
  Place Order Place Order


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Community Support

This level of support is provided for free via the public NServiceBus discussion group on Yahoo. While most questions do get answered in a timely manner, there is no guarantee on when it will be answered.

Public Commercial Support

This level of support is provided via a separate Google group open only to paying customers. Questions are guaranteed a response with 2 business days.

While it is possible to email this Google group to open a support incident, all members of the group can see incidents and responses from other members.

Email Support

This level of support provides customers with a private support channel with NServiceBus support staff, with incidents guaranteed a response within 1 business day. No other customers can see incidents or responses from other customers.

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